Shipping policy

Shipping

Cost

Shipping is free on every order. There is no minimum spend and no threshold to reach. The price you see is the price you pay.

How long it takes

Dispatch: we aim to have your order on its way within 2 business days.
Delivery: most orders arrive in about 8 days. Some can take up to two weeks.

We would rather tell you that up front than surprise you after you have paid. Our products ship from our supplier's warehouse, and for most items that warehouse is overseas, which is what the delivery estimate above reflects. Orders placed on a weekend or a public holiday start their dispatch clock on the next business day.

Tracking

You will get a confirmation email when you order, and a second email with tracking as soon as your parcel is dispatched. If tracking has not arrived within 3 business days, email us and we will chase it.

Where we ship to

We currently ship within the United States.

Delays, lost and damaged parcels

Once a parcel is with the carrier, delivery timing is in their hands, and customs, weather or carrier backlogs can add days. If your parcel is significantly late, appears lost, or arrives damaged, email us at thefloofshopco@gmail.com with your order number and we will sort it out. See our return and refund policy for how damaged and incorrect items are handled.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us immediately. We can usually correct it before dispatch, but not after.